Client Profile

Surgical Care Associates, PSC

Healthcare Industry

Services Used

• Medical Forms with Text Messaging
• HP Copiers

The Problem

Located in Louisville, Kentucky, Surgical Care Associates has been operating longer than any other practice in the state and is dedicated to the treatment of patients with disorders of the arteries and veins. Surgical Care Associates care deeply for all of their patients, so they spent over 240 hours a month printing, mailing, and cataloging paperwork for all of them. Aside from the time commitment, handwritten paperwork can result in issues with insurance and missing essential information. They were also relying on copiers that weren’t as secure as they could be.

The Solution

doc doc goose developed an easy-to-use mobile system so patients can fill out all of the necessary forms right from their own phones, and even upload pictures of their medications, Insurance & ID cards. Required fields means surgical staff get all of the important information they need to take the best care of their patients — and they don’t have to catalog all of it by hand. doc doc goose with the assistance of XBS Office Solutions included copiers to address HIPAA-compliancy with the new system for an added sense of security and efficiency.

“The new mobile paperwork system saves us so much time. We can focus on what is really the most important: quality patient care. The system is so streamlined. Everyone who wasn’t as experienced with technology has found it easy to use. doc doc goose helped us every step of the way, from tailoring to our needs to suggestions from their decades of industry experience.”

Marcia Hughes

Practice Manager, Surgical Care Associates, PSC

This project was completed in partnership with XBS Office Solutions

Client Profile

Health First CHC

150+ Employees  |  12 Locations  |  Healthcare Industry

Services Used

• Patient 5 Star Dynamic Survey
• Notifications
• Analytics
• HIPAA Compliant Konica Minolta Copiers
• Papercut & Managed Print Services

The Problem

In order to maintain funding and HRSA compliance, Health First Community Health Center, in Providence, Kentucky, was required to survey patients on their care experience. Using a legacy survey app was ineffective and created extra work for the Administrative team. Health First was wasting hours of labor processing surveys each month, making it more difficult to respond to patient feedback and implement necessary changes. Their printers and copiers also needed to be upgraded for HIPAA compliance. It was time for some upgrades!

The Solution

doc doc goose created a custom application for Health First that allowed patients to complete the survey digitally. Results are now cataloged instantly, increasing efficiency and aiding in compliance. When entering an unfavorable answer, patients are immediately asked for additional comments, and the administrative software alerts a member of patient care, so they can implement necessary changes and improve the patient experience. DDG partner XBS Office Solutions set up a HIPAA compliant copy and printing system for Health First that allowed them to better manage printing jobs, reduce waste, and increase security. Now, Health First is looking toward utilizing their automated form solution to streamline return-to-work criteria documents from the CDC as communities begin to re-open during COVID-19.

“The solution is easy to setup and use. We are capturing the customized data that we need to solidify quality within our organization. Returning real data for board reports and HRSA compliance is easy and accurate. I would recommend working with doc doc goose and look forward to future projects with Allison Dluzynski!”

Travis Bearden, MSITM, PMI-CAPM, BIS, MCSA, ACSP

Chief Information Officer, Health First CHC

This project was completed in partnership with XBS Office Solutions

Client Profile

Community Care Clinic

86 Employees  |  16 Locations  |  Healthcare Industry

Services Used

• Medical Forms
• Integration with EMR
• Konica Minolta Copiers

The Problem

Located in Monticello, Kentucky, Community Care Clinic is a non-profit that provides health care for patients in need of assistance. Community Care Clinic just opened their doors recently, however, are not new in the healthcare space as their sister company paved the way. They knew that patient intake forms were extremely time consuming and did not wish to replicate the old paper-based system. Additionally, their sister company was used to acquiring copier machines from a big box retailer and spending thousands of dollars in toner without any support, as they continued to grow they knew they needed a change.

The Solution

doc doc goose came to the rescue, creating an automated forms system for Community Care Clinic, which allowed the company to go paperless and make positive improvements in tracking and HIPAA compliance. The system was dynamic, customizable, and user-friendly and combined with the service and support provided by DDG it made it easy to move towards their goals.

Additionally, partner XBS Office Solutions provided copiers for all locations including Community Care Clinic’s new location and focused on HIPAA compliancy & security as well as really listening to understand the unique needs and space requirements.

“doc doc goose’s service, support, and care made all of the difference as we embarked on implementing this new system. The flexibility and customization of the system has allowed us to really make it work for our needs and doc doc goose has helped so much along the way.”

Ashley Sloan, Office Manager of Community Care Clinic

“XBS was Johnny on the Spot all the time.  Not only was their copier solution simple and easy to use, but their customer care went above and beyond meanwhile increasing efficiency and reducing costs.”

Tina Gregory, Executive Director of Community Care Clinic

This project was completed in partnership with XBS Office Solutions