Client Profile

Health First CHC

150+ Employees  |  12 Locations  |  Healthcare Industry

Services Used

• Patient 5 Star Dynamic Survey
• Notifications
• Analytics
• HIPAA Compliant Konica Minolta Copiers
• Papercut & Managed Print Services

The Problem

In order to maintain funding and HRSA compliance, Health First Community Health Center, in Providence, Kentucky, was required to survey patients on their care experience. Using a legacy survey app was ineffective and created extra work for the Administrative team. Health First was wasting hours of labor processing surveys each month, making it more difficult to respond to patient feedback and implement necessary changes. Their printers and copiers also needed to be upgraded for HIPAA compliance. It was time for some upgrades!

The Solution

doc doc goose created a custom application for Health First that allowed patients to complete the survey digitally. Results are now cataloged instantly, increasing efficiency and aiding in compliance. When entering an unfavorable answer, patients are immediately asked for additional comments, and the administrative software alerts a member of patient care, so they can implement necessary changes and improve the patient experience. DDG partner XBS Office Solutions set up a HIPAA compliant copy and printing system for Health First that allowed them to better manage printing jobs, reduce waste, and increase security. Now, Health First is looking toward utilizing their automated form solution to streamline return-to-work criteria documents from the CDC as communities begin to re-open during COVID-19.

“The solution is easy to setup and use. We are capturing the customized data that we need to solidify quality within our organization. Returning real data for board reports and HRSA compliance is easy and accurate. I would recommend working with doc doc goose and look forward to future projects with Allison Dluzynski!”

Travis Bearden, MSITM, PMI-CAPM, BIS, MCSA, ACSP

Chief Information Officer, Health First CHC

This project was completed in partnership with XBS Office Solutions